Last updated: June 28, 2026
These terms govern your use of the website getscalecommerce.com and the services provided by ScaleCommerce ("we", "us", or "our"). By accessing the website or using our services, you agree to the terms below.
1. About our services
ScaleCommerce is a Digital Commerce Partner providing B2B services to businesses, including (but not limited to): brand website development, CRM, marketplace sync (Shopee, TikTok Shop, and POS), analytics, automation, AI, and lightweight ERP. We provide services to businesses and store owners. We do not sell goods directly to end consumers through this website.
2. Scope of work and separate contracts
Quotes shown on the website (for example in the Solution Builder) are indicative only and are finalized after a consultation. The specific scope of work, cost, timeline, and obligations of each project are set out in a separate contract or quote (statement of work, SOW) signed by both parties. In the event of a conflict, the separate contract prevails over these general terms.
3. Partnership models
We offer the following models: Fixed Project, Revenue Sharing, Dedicated Team, and Technology Partner. The commercial terms of each model (pricing, revenue share percentage, term, approval conditions, and so on) are agreed in the separate contract.
4. Payment
- The payment schedule, method, and currency are set out in the contract or quote (usually by project milestone or stage).
- Unless otherwise agreed, fees paid for work already performed are non-refundable.
- Invoices and tax obligations follow the laws of Vietnam.
- Late payment may result in suspension of services and/or late payment charges as set out in the contract.
5. Your responsibilities
You agree to:
- Provide accurate and timely information, materials, and access (marketplace accounts, domain names, content, images, and so on) so that we can perform the work.
- Ensure that you hold the legal rights to the content, brand assets, and images you provide to us.
- Comply with the laws that apply to your business (e-commerce, tax, consumer protection, personal data, and so on).
6. Intellectual property
- Once you have paid in full, the deliverables created specifically for your project (for example the website design and the content we create for you) belong to you, unless otherwise agreed.
- We retain ownership of the tools, base source code, libraries, know-how, and reusable components developed before or independently of the project. You are granted a license to use them to the extent necessary to operate the deliverables.
- Third-party software and services are subject to their own licenses.
7. Customer data and confidentiality
- Our philosophy is that you own your customer data. While providing our services, we process data on your behalf, on your instructions, and in accordance with personal data protection law (Decree 13/2023/ND-CP).
- Both parties agree to keep each other's information confidential. The collection and processing of the personal data of visitors to this website is governed by our Privacy policy.
8. Warranty and maintenance
The scope and duration of the warranty, service levels (SLA), and the conditions for maintenance and support after handover are set out in the contract or in the applicable Technology Partner package.
9. Limitation of liability
To the extent permitted by law, ScaleCommerce is not liable for indirect, incidental, or consequential damages (such as lost profits or loss of data caused by events outside our control). Our total liability for a project will not exceed the total fees you have paid for that project, unless the law provides otherwise.
10. Termination
Either party may terminate the contract under the conditions set out in the separate contract (for example a breach of obligations that is not remedied within the notice period). On termination, both parties settle payment for the work completed, and we hand over the data that belongs to you.
11. Force majeure
Neither party is liable for any delay or failure to perform its obligations caused by a force majeure event (natural disaster, epidemic, infrastructure failure, change in law, and so on).
12. Governing law and dispute resolution
These terms are governed by the laws of Vietnam. The parties will first seek to resolve any dispute through negotiation. If negotiation fails, the dispute will be resolved by the competent authority in accordance with the law.
13. Changes to these terms
We may update these terms from time to time. The new version will be posted on this page with the date of the update.
14. Contact
Email: lienhe@getscalecommerce.com, Phone/Zalo: 0399 564 164, Address: Ho Chi Minh City.